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Creating better experiences

ABOUT

Changing the way the world thinks about integrating technology into our daily lives

I specialize in crafting user-centric experiences by prioritizing the seamless interaction between users and digital interfaces. Through research and understanding the unique needs of each industry, I deliver a strategy that enhances user experience and drives business growth.

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Integrating ADA principles into UX design ensures digital products are accessible to users with disabilities, fostering inclusivity and compliance with the Americans with Disabilities Act. By implementing features such as screen reader compatibility, keyboard navigation, sufficient color contrast, and clear descriptive content, I create experiences that benefit all individuals, including those with disabilities.

PORTFOLIO

Crafting exceptional experiences for diverse industries

Citibank

Developed customer-centric strategies for the future of banking and consumer apps, aligning innovative concepts with client specifications. Successfully crafted a roadmap for future product enhancements, resulting in a more personalized and competitive banking experience.

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Allied Telesis

Redesigned and optimized the page flow for an internet, phone, and cable company, enhancing usability and streamlining navigation. The updated structure improved content accessibility, reduced user friction, and facilitated quicker access to key features like service selection, service setup, and support tools, resulting in a more intuitive and satisfying customer experience.

Kaiser Permanente

Design strategy is not just about aesthetics – it's about creating impactful solutions that align with business objectives. With a focus on innovation and practicality, I drive strategic and meaningful results for the user.

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UX contributions

Each project I’ve worked on had its own unique set of requirements, shaped by factors like time constraints, technical feasibility, and specific needs of the stakeholders. With this in mind, my approach has always been adaptable, ensuring that I tailor my solutions to best fit the goals and challenges of each project. Below, I’ve highlighted some the UX techniques I’ve used over the years across various roles, demonstrating my ability to navigate different environments and deliver impactful results. Whether working within tight deadlines, collaborating across cross-functional teams, or designing for diverse user bases, each project has helped me grow as a strategic thinker and designer.

Jamie In numbers

10+

YEARS OF EXPERIENCE

100+

SUCCESSFUL RELEASES 

10+

SATISFIED CLIENTS

5

INDUSTRY FIELDS SERVED

CAREER

I excel at developing user-centric experiences that focus on solving problems and fostering collaboration between users and digital interfaces. By conducting thorough research and gaining a deep understanding of the distinct needs of each industry, I create strategies that improve user experience while driving business growth.

Michael Cummings

December 26, 2024

Jamie and I worked closely together at Kaiser Permanente to align our respective customer journey stages, from prospect to new member and ultimately to long-time member. Jamie stands out for her exceptional breadth of skills, which include facilitating design collaboration, aligning design with business objectives, and demonstrating technical expertise with design tools and techniques. Her deep understanding of the tech stack further ensures smooth execution and timely production release.

What truly sets Jamie apart is the combination of her deep knowledge, extensive experience, and professional maturity, which make collaborating with her on even the most complex Product/UX challenges an outstanding experience. Her contributions consistently result in exceptional outcomes for end users. Beyond her professional talent, Jamie’s positive and collaborative spirit make her an absolute delight to work with. I can't recommend her enough!

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